SMI ESG Strategy - Flipbook - Page 26
ENGAGEMENT
HIGHLIGHTS
EMPLOYEES PARTICIPATION:
80
%
AVERAGE
95
%
OFFICE
60
%
WAREHOUSE
ALL EMPLOYEE SURVEY 2022 HIGHEST SCORE:
OUR PEOPLE
Employees are a key stakeholder for almost every
business; therefore, it is crucial to place significant
focus on the engagement of your employees.
Role and responsibilities
• Establishing effective communication across all
levels of employees is a commitment SMI made
and continues to adhere by, ensuring various
platforms and processes are set in place to
improve dialogue.
• Employees can articulate any views or concerns
during monthly one to one meetings with their
mangers.
• Managers are trained to take the appropriate
steps to develop and motivate employees.
• Employee surveys, quarterly staff briefings and
open-door culture ensures relevant feedback
from employees can be gathered.
• Feedback is obtained across all levels of the
business, including both of our sites.
Topics covered during engagement
• A wide range of relevant areas of the business
are regularly communicated internally via
presentations, meetings, and email updates.
Including business strategies, financial
performance, operational activities and
employment updates and awards.
26
9.8
8.2
7.3
CUSTOMER
SERVICE
EMPLOYEE
ENGAGEMENT
EMPLOYEE
WELLBEING
• Strengthen leadership and management
• How to enhance engagement
• How to improve quality, safety, and inclusion
Key wins in 2022
• SMI’s suggestion box was very successful and
saw an increase in ideas and feedback from
employees.
• Introduction of monthly yoga sessions for
employees to partake.
• Our new Head Office includes a staff area with
plenty of opportunities for employees to step
away from work, relax and play games.
Key areas of focus for engagement in 2023
• Improve participation with our workforce at our
National Distribution Centre.
• Following on from changes to our business
structure in 2022 where we acquired Swift. SMI
will be focusing on building stronger relationships
with all staff.
• Continued access to mental health support will be
available for all employees.
• Emphasis and regular communication and
projects on important areas including diversity,
inclusion, ESG and wellbeing will be implemented.
ENVIRONMENTAL I SOCIAL I GOVERNANCE
